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FAQs
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Flexi is valid for all destinations and trips that we offer.
If passengers want to book different fares, they must make a separate reservation for each traveler. To share a room, both travelers should choose the option “half double room”. Our Travel Specialists will make sure that passengers are assigned a room together after the reservation is made.
Changing fares is possible with an unconfirmed reservation. We cannot change fares for confirmed reservations.
Bookings in a different class, even if with the same airline or standard group flights (both outbound and inbound), are not eligible for Flexi fare and must be booked as Classic.
Yes, other activities or excursions can be added to the itinerary in the flexi fare.
Yes, other activities or excursions can be added to the itinerary in the Flexi fare as well as Classic fare after booking.
We will happily process a rebooking against the price of the FLEXI fee.
We will happily process a rebooking against the price of the FLEXi fee. In addition, we will charge an additional flat EUR 100 fee per PAX for rebooking the local/regional flights for excursions.
Whether passengers booked in the Classic fare or the Flexi fare, we will reimburse the full amount of the down payment if we can’t reach the minimum number of people for the trip to go ahead.
Yes, we gladly accept reservations in the Flexi fare if no international flights are needed.
Upon launch in the UK in early 2026, your trip will be protected by the DRSF. DRSF stands for Deutscher Reisesicherungsfonds (German Travel Security Fund). As a Ventura TRAVEL customer, your payments are protected by DRSF, ensuring your money is safe and you are covered in the unlikely event of insolvency. You will receive a security certificate with your booking for your peace of mind.
To give additional comfort to UK travellers, we aim to be ATOL & ABTA protected by the second quarter of 2026 but the DRSF protection is sufficient under the 2018 UK Package Travel Regulations and has been reviewed and confirmed by our UK legal representatives.
You can book directly on our website or by contacting our UK team. We accept major credit cards and bank transfers. Payment plans may be available for some trips.
Absolutely! Many of our guests travel solo. We offer the option to share a room with another solo traveller or book a single room for an additional fee.
Das Baden hat in Japan eine lange Tradition! In vielen Städten findest du öffentliche Bäder (Sento) und die bekannten Onsen mit ihren natürlichen heißen Quellen. Solche Bäder gibt es oft in Tempelherbergen, im Ryokan, bei einigen Reisen im Yurari Onsen und manchmal auch in Hotels als Gemeinschaftsbadebereich neben den eigenen Duschen.
So funktioniert das Baden im Onsen oder Sento:
Die Bäder sind nach Geschlechtern getrennt, und Badekleidung ist nicht erlaubt. Die ausführliche Etikette erklärt dir dein Reiseleiter vor Ort, hier schon einmal die wichtigsten Punkte:
Weitere Hinweise:
Sprich bitte nicht zu laut, das Bad ist ein Ort der Entspannung. Das heiße Wasser kann den Kreislauf belasten – bleib am Anfang nur kurz im Wasser, sei vorsichtig beim Aufstehen und übergieße dich zwischendurch mit kühlerem Wasser. Trinke ausreichend, damit du nicht dehydrierst.
Im Yurari Onsen, das wir bei einigen Reisen besuchen, gibt es verschiedene Becken, auch im Außenbereich mit Blick auf den Fuji, sowie Sauna und Dampfbäder.
Die Etikette, sich vor dem Entspannen im heißen Wasser gründlich zu waschen, gilt übrigens auch bei Gastfamilien, in Tempelherbergen und im Ryokan. Besonders in Familien ist es üblich, da jedes Familienmitglied einmal in die heiße Wanne steigen möchte. Um Wasser zu sparen, wäscht man sich daher sehr gründlich, bevor man das Bad genießt.
Achtung: Bitte beachte, dass einige Onsen und Sento Gästen mit Tätowierungen den Zutritt verweigern können.
Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.
Yes, all our group tours are led by experienced, English-speaking guides or tour conductors who are passionate about sharing their local knowledge.
Occasionally, some planned properties may be unavailable. In such cases, we replace them with hotels of the same category.
Some hotels are simple, others more upscale – this balance is intentional to provide an authentic insight into the range of local accommodation.
You’ll have 24/7 support from your guide and our local team throughout your journey. We also provide emergency contact numbers for added peace of mind.
Sustainability is at the core of our philosophy. We partner with local communities, support fair wages, minimize environmental impact, and contribute to social projects through our V Social Foundation.
International flights are not typically included, allowing you flexibility in choosing your preferred airline and schedule. We can assist with flight recommendations if needed.
Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.
We offer a range from easy-paced cultural trips to more active adventures. Please review the trip information or ask us if you have concerns about fitness requirements.
Your safety is of utmost importance to us. As you are traveling without a tour guide or one of our company's representatives, you will have to alert local services directly in case of emergencies. Therefore, please keep in mind the following advice before your journey with us:
Have a list of possible emergency phone numbers at the destination (e.g. local hospitals, consulate or embassy).
Always carry our emergency phone number with you (which you can find in your travel documents).
In addition, carry the emergency number of your travel health insurance.
Finally, make sure to review and understand the luggage checklist (e.g. take sufficient medication with you, tips for your first-aid kit, keep a copy of your passport, etc.), which you received as part of your travel documents.
You’ll have 24/7 support from your guide and our local team throughout your journey. We also provide emergency contact numbers for added peace of mind.
Upon launch in the UK in early 2026, your trip will be protected by the DRSF. DRSF stands for Deutscher Reisesicherungsfonds (German Travel Security Fund). As a Ventura TRAVEL customer, your payments are protected by DRSF, ensuring your money is safe and you are covered in the unlikely event of insolvency. You will receive a security certificate with your booking for your peace of mind.
To give additional comfort to UK travellers, we aim to be ATOL & ABTA protected by the second quarter of 2026 but the DRSF protection is sufficient under the 2018 UK Package Travel Regulations and has been reviewed and confirmed by our UK legal representatives.
International flights are not typically included, allowing you flexibility in choosing your preferred airline and schedule. We can assist with flight recommendations if needed.
Your guide is your first escalation point and can usually assist in the majority of circumstances but if you need to escalate an issue that your guide cannot assist with, we offer 24/7 support via phone and email; emergency contact information will be provided in your travel documents.
Travel insurance is not included in our pricing but is strongly recommended.
Our cancellation and refund policies are clearly outlined during booking; you can find a link to our terms at the bottom of the page. We offer flexible terms, but details may vary by trip. Please refer to the specific trip page or contact us for more information.
Ventura Travel offers small-group, expert-led journeys focused on authentic, sustainable experiences. Our tours go beyond mass tourism, supporting local communities and providing unique, in-depth cultural encounters.
Yes, on some trips. Where available, we offer options to extend your stay or add pre- and post-tour nights. Let us know your preferences and we’ll help arrange additional services where possible.
No. While we sell tours if multiple countries (i.e. Germany, France, United Kingdom, etc), we do not combine guests from those countries into a single departure. However, if, for instance, a German customer were to purchase from one of our UK sites (i.e. www.africaventura.co.uk as opposed to www.africaventura.de), nothing would stop them from doing so but the tour would be conducted in English.
We intentionally keep our groups small to ensure a more personal and immersive experience. The vast majority of our tours have a maximum limit of 12 and on average our tours have around 9 travellers. However a small number of our trips allow up to 16 travellers.
Our tour prices typically include accommodation, most meals, guided activities, entrance fees, and ground transportation. Specific inclusions are listed on each trip page.
We select comfortable, well-located hotels and guesthouses that reflect the local character. Accommodation standards and details are listed on each trip page.
Weekdays from 9:00 to 18:00 GMT
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